›› Meet Bes
Do your billing and collections teams spend lots of time on emails?
Our Billing Email Steward, or Bes, is an Artificial Intelligence based solution that supports your teams in handling the email load, and delivers faster payments and happier customers on top.
›› How customer-centric is finance?
Slow responses to email is more than time lost in the billing department
Bad communication is one of the major reasons of customer (dis-)satisfaction. Slow response times to emails make up a good part of that. If email is used frequently to communicate with your customers, you can improve your customer satisfaction substantially.
Most customers are in good faith, and want to pay the bills. The faster you can provide them with information, and the quicker you resolve disputes, the faster you will get paid. Another very good reason to be fast, accurate and to the point in your responses to customers.
›› Increase your customer satisfaction
Let Bes take care of your customer emails
Many email conversations with your customers are routine. Let our Billing Email Steward – Bes for friends – take care of them, and save precious time. Bes sifts through your (shared) email boxes, and finds work that can be done automatically. It asks follow-up questions to complete missing information. And it is connected to your ERP system, so it can retrieve information from there autonomously.
Automation
Routine questions, like requests for invoice copies or account statements can be handled 100% automatically by Bes. If the customer was not precise enough in their requests, Bes can request more information – again automatically. It pulls the data out of the ERP and automatically sends it as attachments. Oh, and Bes reads and writes hundreds of languages.
Keep Control
Not everything can be done automatically, and we understand if you want to try the automation first. Bes can also prepare an answer, and then leave it to the human part of the team to review and send. Bes interprets the tone of the emails so that sensitive or emotional topics are left to humans, all in the interest of best serving the customer.
A Team Player
Bes is a part of your team. You can use Bes to automatically label, flag, or forward emails in order to assign it to certain people or categories of questions. Also if Bes has answered an email, or if it sent follow-up questions, this is easily visible for the rest of the team. The team saves time, and emails cannot be forgotten.
›› Guaranteed ROI
Setting up Bes is simple, compliant and without risk
No risk
- You can try Bes for free, for 30 days
- Fintamo implements the solution for you, including the connection(s) to the ERP(s) and other applications.
- We maintain the application (including the connections to the ERP(s)) as part of your subscription, so that it will keep on working.
Fast
- Bes is ready from day one. It is pre-trained and pre-customized, so can be used effectively immediately.
- It is a SaaS product, so no local installation is needed.
- We need very limited time from you to connect to your ERP and discuss preferences
- You can easily change to how Bes responds by giving written instructions
Safe & compliant
- Your data remains confidential and yours, always.
- We keep your data safe in accordance with GDPR.
- Our solution complies with the EU AI Act.
›› The value of AI
Money, money, money
Let’s talk money. Our Billing Email Steward delivers strongly on that count, considering that almost no investment in terms of time and a low investment in terms of subscription is involved. Before we start, Fintamo calculates the business case together with you.
Increased automation
Your team saves time, and time is money. We’ll review together how much it will be. Your teams certainly have better things to do with their time!
Increased customer satisfaction
Getting faster and more accurate responses will increase customer satisfaction. We’ll translate that into money.
Reduced DSO
If the customer wants to pay, but lacks data (e.g. an invoice), or has a simple reason why the invoice cannot be paid (e.g. the address is incorrect), being able to answer quickly and automatically will get your customers to pay you earlier. Your DSO goes down, and so does your cost of capital.
Show me Bes
Please get in touch with us to learn more about the Billing Email Steward, Fintamo’s solution to handle the billing team’s email load. We’d love the opportunity to show Bes to you.
