Invoice Information Requests

Use Case Overview

Many companies face challenges with manual, time-consuming, and error-prone invoice communication processes, resulting in delayed payments and increased efforts in dispute management and customer service.

Challenges & Constraints

• Manual handling of accounts receivable communications across multiple channels, leading to high error rates and inefficiencies.

• The biggest challenge (and why automation is difficult) is the media break: staff must manually switch between ERP systems, export data, compose responses, and re-enter information, creating delays and errors.

• Resource limitations and strict compliance with data protection regulations.

• Difficulties in managing invoice copies, debtor account overviews, and resolving disputes promptly.

Solution

Automation of end-to-end invoice communication using BES, leveraging AI-powered responses integrated seamlessly into existing ERP and accounting systems to streamline accounts receivable processes.

Outcome & Results

• Accelerated processing and dispute resolution.

• Reduced errors and manual interventions.

• Improved debtor account transparency and faster cash flow through timely payment follow-ups.